DHBVN to exchange old CFL's : Question is where

This was a press release of DHBVN carried by a national daily Indian express.

Hisar, July 29 The Dakshin Haryana Bijli Vitran Nigam (DHBVN) has turned more environment-friendly and cautious. It will now collect old unbroken burnt or used Compact Fluorescent Lamps (CFLs), incandescent bulbs and tube lights for proper disposal so that these are not harmful to society and environment.

So i called the customer care number of DHBVN. the bloke up picked up the phone had no clue what i was talking about.

So i called up the office of the S.E (supd. engg.) DHBVN gurgaon. whoever picked up the phone had no clue about the exchange offer. when i insisted i was given the number of some executive engg. DHBVN who is supposed to be dealing with this.

When i called up the number nobody picked up the phone.

Obviously the people down the line in DHBVN have no clue what people up the line are doing.
The customer care is only for line faults. i wonder why do they call it customer care. it should be renamed fault care.

Meanwhile DHBVN issues press release's about how environmnetal freindly it is, consumers are pushed cfls' and nobody has a clue about the environmental impact.