service delivery of IFFCO Tokio insurance in Gurgaon

Needed to renew a policy with IFFCO TOKIO general insurance. As there was an issue in the policy (it was complicated being issued from a different branch i felt i would have to explain it) i called their office at 6,30pm after talking the phone numbers from the Internet

Me: Iffco-Tokio
Reply: Yes
Me: Can i speak to Ms ........., the branch manage
Reply: No, Call in the morning
Me: Can i get her mobile number i am so n so
Reply: I don't have it, i am the guard, call in the morning

Next morning at 11am i call

Me: Ms -------, branch manage
Reply: What is your business?
Me: i want to talk to her
Reply: She has not come, speak to an insurance executive
Me: Okay transfer

Mr V*.* comes on the line

Me: Why is it so difficult to speak to your branch manage
V: She is very ill
Me: I am sorry but this could have been conveyed to me
V: (Silence) What is your work
Me: Who is next in line or acting incharge
V: Ms S*.*
Me: can i talk to her
V: Transfers, line drops

I call again to talk to Ms S*.*. i explain her the situation. She assures me of help. I make out a cheque and request a female colleague to deliver. The colleague complains about the weird office where on entering the guard checks her out.

I receive the policy. Irrespective of all the phone calls and the explanation the policy is all wrong as it doesn't take a key component of insurance.

so again i call Ms S*.* and she assures me to look into the mistake. I wait again.